Privacy Policy - Feelwimbledon

1. Introduction

At Feel Wimbledon (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal data. We recognize the importance of maintaining the confidentiality, integrity, and security of the information you provide to us, and we are dedicated to transparency in how we use and manage your data. This Privacy Policy sets forth our practices in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and reflects our privacy-first approach across all services and interactions.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through the website feelwimbledon.com and any associated digital properties. It describes how information is collected, used, shared, and stored when users (“you”, “your”) engage with our website, make purchases, subscribe to communications, interact with customer service, or otherwise use our offerings.

For the purpose of applicable data protection laws, Feel Wimbledon is the data controller of your personal data collected via feelwimbledon.com. Any questions regarding this policy or your personal data can be directed to [email protected].

3. Categories of Data Processed

In operating feelwimbledon.com and delivering our services, we may collect, process, and store various categories of personal data:

a. Usage Data
Includes details about how you use our website and services, such as your IP address, browser type and version, pages visited, time and date of visit, session duration, referring websites, and clickstream data.

b. Account Data
Includes personal identifiers you provide during registration or purchase processes, including your full name, postal address, email address, and telephone number.

c. Profile Data
Includes data about your user preferences, past purchases, demographic information, usage behavior, and other data that contributes to building a user profile.

d. Communication Data
Includes records of your communications with us via email or the website’s contact forms, including support requests, feedback, and correspondence history.

e. Technical Data
Includes information about your device and system configuration such as IP address, internet connection, operating system, browser software, mobile device identifiers, time zone settings, and hardware details.

f. Transaction Data
Includes billing and payment information (excluding full credit card details, which are processed securely by third-party payment processors), order details, delivery status, refunds, and related records.

g. Preference Data
Includes your choices and consents regarding marketing communications, newsletters, notifications, and expressed interests or product preferences.

4. Legal Bases for Processing

We only process your personal data when we have a lawful basis to do so, under the following grounds:

– Contractual Necessity: For the performance of a contract with you or to take pre-contractual steps at your request (e.g., processing your orders).
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., improving our site and services).
– Legal Obligation: Where we are legally required to process data (e.g., compliance with tax or regulatory requirements).
– Consent: When you have provided clear and affirmative consent to receive marketing or when local law requires explicit permissions (e.g., cookies or newsletter subscriptions).

5. Your Rights

You have the following rights under applicable data protection laws:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right of Rectification: You are entitled to request correction of any inaccurate or incomplete data.
– Right of Erasure: You may request deletion of your personal data, subject to lawful retention requirements.
– Right to Restrict Processing: You can request limited processing of your personal data under certain circumstances.
– Right to Data Portability: You are entitled to receive your personal data in a portable, machine-readable format and transmit it to another controller where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We may request verification of your identity for your protection.

6. Security Measures

We implement a range of technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. Measures include, but are not limited to:

– Encryption of sensitive information in transit using SSL/TLS protocols
– Secure access controls and role-based permissions
– Regular data backups and disaster recovery mechanisms
– Ongoing staff training and confidentiality obligations
– Continuous monitoring of systems to detect vulnerabilities

7. International Transfers

Where your personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar protections, we ensure adequate safeguards under applicable laws. These may include the use of Standard Contractual Clauses or verified compliance with recognized frameworks such as the EU-U.S. Data Privacy Framework where applicable.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

– Account and Transaction Data: Retained for up to 7 years to meet legal and accounting obligations.
– Communication Data: Retained for up to 3 years from last interaction.
– Preference and Marketing Data: Retained until consent is withdrawn or two years of inactivity.
– Technical and Usage Data: Retained for up to 12 months for analytics and performance monitoring.

We regularly review our retention policies and securely delete or anonymize data that is no longer needed.

9. Cookie Policy

We use cookies and similar technologies on feelwimbledon.com to optimize your user experience. Cookies may be categorized as follows:

– Essential Cookies: Required for the website to operate, such as session management or secure logins.
– Functional Cookies: Enable enhanced functionality, such as remembering language or location preferences.
– Analytics Cookies: Collect aggregated usage statistics to help us improve functionality and understand visitor behavior (e.g., Google Analytics).
– Performance Cookies: Assess site performance, responsiveness, and deliver a consistent experience.

10. Cookie Management and Compliance

By accessing feelwimbledon.com, you are presented with a cookie banner to manage your consent preferences in compliance with GDPR and CCPA regulations. You may opt out of non-essential cookies at any time through our cookie management tool or by adjusting browser settings.

Under CCPA, California residents have the right to opt-out of any “sale” of personal data, which may include certain data-sharing practices involved in advertising. Feel Wimbledon does not “sell” your data as defined by the CCPA.

11. Special Protections for Children

feelwimbledon.com is not intended for or directed at children under the age of 13. We do not knowingly collect personal data from individuals under this age. If we become aware that data has been collected from a minor without verified parental consent, it will be promptly deleted. Parents or guardians who believe we may have collected information from a child may contact us at [email protected].

12. Policy Updates & Notifications

We reserve the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our data practices. Where required, we will notify you of significant updates through the website or direct communication. We encourage users to review this policy periodically to stay informed of how we protect personal information.

13. Contact

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights under applicable law, please contact us:

Email: [email protected]
Website: https://feelwimbledon.com

In all our practices, Feel Wimbledon remains fully committed to compliance with applicable privacy legislation and to upholding the trust placed in us by our users. Please do not hesitate to reach out to us with any concerns or requests regarding your data privacy.